K L's Staging Area

Do not participate in this event or any event by USA Endurance Events! This is one of the most poorly managed events I have ever participated in. I volunteered to provide them with a service, pacing, for the Palm Desert event in November 2019. First, they cancelled us shortly before the event because they didn’t plan well and decided they didn’t want to comp pacers entries, when some of us had already purchased airfare out of our own pockets to come help. 3 emails to them before they OFFERED ANYTHING to me, no apology, no thank you. Took a discounted entry that was finally offered after numerous attempts. Then, they changed their minds a couple weeks before the race and decided they wanted pacers for the event. Volunteered to help them again after they SAID they would REFUND my entry fee. To date, WEEKS after the event, they STILL HAVE NOT REFUNDED MY MONEY. Sent them numerous emails which they haven’t responded to and spoke to them at the expo, which they blew me off. So basically they charged me to provide THEM with a service- still no apology, no thank you for helping us, no refund. Very poor business ethics and poor treatment of those who volunteered to help. UPDATE: Apparently they weren’t too busy to contact the pacer organizer and send them a letter (of course they didn’t have enough decency to include me on this email) basically stating how I am such a “thorn in their side,” and how dare I email them about my refund WHICH THEY OWE ME FOR A PROBLEM THEY CREATED, I assume this was an attempt to have me removed from the pacing group; mind you again, none of this was my fault and, I don’t know, I would think any person would continue to ask about a refund they are owed especially if they are getting no response. The race director complained that I left them a negative review on social media (after waiting a long time and several emails to them, for them to just refund me), which I offered to take down if they finally just issued the refund that they owed me. To this date, they removed ALL of their social media pages in order to hide the negative review and STILL have not refunded me.